Quidget

Main Features:

• Automated Replies: Automatically handles 80% of repetitive common questions (e.g., product details, pricing, how-to guides, shipping, account setup, and troubleshooting).
• Omnichannel Support: Operates across chat, email, voice, website, WhatsApp, Slack, Telegram, and Viber.
• Human Handoff: Routes conversations with full chat history to live agents via Zendesk, Freshdesk, email, or built-in live chat when it encounters complex questions, ensuring customers never hit a dead end.
• Sales & Lead Qualification: Supports sales and lead qualification automation.
• Internal AI Assistant: Can be used as an internal AI assistant on Slack.
• Multi-language Support: Supports over 45 languages, automatically detecting and conversing in the customer's language.
• Analytics: Built-in reports to track AI resolution rates, handoffs, and customer origins.

Core Advantages:

• Quick 2-minute setup without coding; just connect resources like websites or FAQs to start.
• Provides sub-second, accurate replies and permanently ends the "weekend backlog" of tickets.
• Only answers based on user-provided content—won't go off-topic or invent information. Custom instructions can guide its tone and behavior.
• Meets the highest security standards (GDPR, ISO, and PCI compliant) with end-to-end encryption and data control.
• Built by SupportYourApp with 14+ years of customer support expertise, making it smarter and practical for real business needs.
• Learns from every interaction over time; gets smarter as new information or resources are added.

Target Users: Businesses requiring automated customer support, lead qualification, and internal helpdesks across specific industries like Ecommerce, Education, NFT & Web3, and Clinics.

Typical Use Cases:

• Softorino: Reduced 35% of support ticket volume; AI handles 60% of first-level responses 24/7.
• Sorare: 30% fewer escalations (AI + Zendesk).
• JJESIM: Inbox volume down by 40%.

Usage Flow: Connect resources (website, docs, FAQs) -> Quidget learns and trains -> Automatically resolves common issues -> Seamlessly hands off complex cases to human agents.

Pricing Model: Offers a free basic version trial (no credit card required). Users can switch to a paid plan for advanced options anytime. Enterprise plans with custom pricing are also available.

FAQ Details:

• What is Quidget and how does it work?: AI-powered support agent that answers up to 80% of common customer questions automatically by learning from your website, FAQs, and uploaded resources. Passes complicated questions to the team.
• How does human handoff work?: Routes conversation to a live agent via helpdesk (Zendesk, Freshdesk), email, or built-in live chat with the full thread so the customer doesn't repeat themselves.
• What types of questions can Quidget handle?: Handles repetitive daily questions—product details, pricing, how-to guides, shipping, account setup, troubleshooting. Built for the 80% of support volume.
• Do I need technical skills to set up Quidget?: No, designed to be easy. Just connect resources and it’s ready. No coding or developer needed.
• Where can I use Quidget?: Works on websites and integrates with WhatsApp, Slack, Telegram, Viber, and CRMs like Zendesk and Freshdesk.
• How can I track performance?: Includes built-in reports showing questions answered by AI, passed to the team, and customer origins.
• What happens when it can't answer?: Doesn't guess or make things up. Passes conversation to the team with full chat history.
• Can I control what Quidget says?: Yes. Only answers based on provided content. Custom instructions can guide tone and behavior.
• How is it different from other chatbots?: Quick setup, no coding. Uses your content for better answers. Hybrid solution (AI for repetitive, human for complex). Backed by 14 years of support expertise.
• Can I try for free?: Yes, free with basic features; can switch to paid anytime.
• Multiple languages?: Supports over 45 languages, auto-detects and responds in the same language.
• Can it be trained over time?: Yes, learns from interactions and improves. Add new info/resources for better answers.