NovaTalks

Main Features

• Omnichannel Integration: Centralizes messengers (preferred by 80% of customers), calls, online chat, and email in one interface to avoid window switching and ensure no request is missed.
• Chatbots: Create multilingual bots for all channels via a simple builder, supporting 24/7 operation, AI capabilities, logic setup, and seamless handoff to live agents after hours.
• Telephony: Full suite of automated call services from voice menus to quality assessment. Flexible routing of calls/chats, with hold, transfer, and consultation call features.
• Mass Messaging: Filter audiences by tags/attributes to send personalized offers and news. Supports automated email campaigns for messengers/social media with auto-triggers.
• AI Tools: Real-time AI assistant for error correction, translation, tone adjustment, and conversation summarization. AI automatic quality assessment analyzes 100% of dialogs, evaluating customer emotions and script compliance.
• Analytics & Reporting: NovaTalks Insights offers powerful text and voice analytics. Real-time customizable reports and BI system integration to monitor CSAT and agent productivity.
• Integrations & Mobile: Integrates with existing tools to automate data entry; offers iOS/Android mobile apps and a customizable website widget.

Core Advantages

• Reduces business costs and frees up team time.
• Highly adaptable platform with modern updates, custom solutions, and rapid scaling.
• AI automatic quality assessment covers 100% of dialogs (vs. 5% manually), allowing specialists to focus only on dialogs needing attention.
• Personalized customer support with a dedicated manager for each client.
• Supports customized improvements tailored to specific business needs.

Target Users

Suitable for contact centres, support services, telecom operators, online schools, e-commerce, banks, insurance companies, clinics, industry, logistics companies, and others.

Pricing Model

Offers a free 14-day trial (no credit card required), with paid plans starting from €20/month. Flexible pricing is available for companies of all sizes.

FAQ

• How it works: Combines all communication channels in a single interface, managing and improving processes with AI.
• AI Assistant: Analyzes dialogs and offers solutions to significantly save managers' time.
• Automation: Uses chatbots, AI quality assessment, and mass messaging to speed up responses, utilizing interaction history for personalization.
• Ad Tracking: Automatically records customer sources and campaigns by adding UTM tags to links.
• Migration: Provides support at every stage of data migration and integration for an easy transition.
• E-commerce Solution: Provides convenient contact centre management, messenger customer support, automated responses, and social media integration as a powerful tool for online sales.
• Partner Program: Offers an affiliate programme for companies and agencies with marketing materials, comprehensive support, and favourable terms.