Octocom

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Main Features

Customer Support: Automatically handle 90% of support tickets. Decrease costs and improve efficiency while providing instant human-level support 24/7. Handle most tickets without intervention, while handing over tougher cases to humans. Includes Order tracking, Returns and Refunds handling, Complaints handling.
Shopping Consultant: Make it simpler to purchase the right product. Experience higher conversion rates as customers find it easier to understand and choose the right products, much like the personal touch of a seasoned salesperson. Includes Product recommendations, Product inquiries, Product comparisons.
Intelligent Upselling: Increase average order value with AI-powered upselling. Engage customers with personalized messages triggered by specific actions (add to cart, product page visits, cart abandonment, order completion). Includes Smart Bundling, Historical Upselling, Essential Upselling.

Core Features

Connects with your help desk: Connects directly with help desks like Gorgias, Zendesk and others, allowing teams to continue working in a familiar environment.
Ecommerce platform sync: Stays up-to-date with product catalog, discounts, articles, and orders by connecting to all ecommerce platforms, including custom ones.
Human-like AI: Delivers natural, human-like conversations that align with your brand's personality. It's like having your best support agent always available.
First line of support: Frees your team from repetitive inquiries, handles initial customer interactions, provides instant resolutions to common problems, and escalates complex issues.
Intelligent human handoff: Intelligently assesses capabilities, seamlessly handing off complex cases to human teams while providing all crucial context.
Omnichannel: Effortlessly handles inquiries across email, Instagram, Messenger, WhatsApp, SMS, and other popular channels.
Matches your brand voice: Learns your tone, style, and terminology, ensuring customer interactions feel authentic and aligned with your values.
24/7 instant support: Always-on assistance delivering 24/7 instant support, tirelessly answering customer questions.
Smart actions: Proactively solves problems. From late deliveries to returns, automates resolutions, reducing workload and improving customer satisfaction.
Fully custom: Integrates with existing systems and customizes AI to workflows, delivering a bespoke support solution.
Smart analytics: Analyzes interactions, identifies trends, and highlights opportunities to optimize overall store experience.
Multilingual: Fluent in over 100 languages, ensuring global customers feel understood and valued.

Core Advantages

90% of queries resolved automatically
16% increase in conversion rate
20% higher average order value
Client Tolink case study: 87% automated inquiries, 570hrs saved per month, 32% increased CVR.

Target Users

E-commerce brands big and small, especially those looking to reduce support costs, increase conversion rates, boost average order value, and achieve global multilingual expansion.

Typical Use Cases & Workflow

Connect Octocom to existing ecommerce platforms (Shopify, Magento, BigCommerce, WooCommerce, Wix, etc.) and help desks (Gorgias, Zendesk, Salesforce, HubSpot, etc.).
AI automatically syncs with product catalog, discounts, articles, and orders.
Customers initiate inquiries through omnichannel sources like email, WhatsApp, Instagram, etc.
AI acts as the first line of support, automatically handling common issues like order tracking, returns/refunds, product inquiries, recommendations, and smart bundling.
For complex cases, AI intelligently assesses and seamlessly hands off to the human team with full context.

Pricing Information

The page offers "Get started free" and "Get a demo" options. The footer includes links to a Pricing page and Add-ons, indicating a freemium and contact-for-pricing model.