DeskDay

Main Features & Characteristics:

1. Conversational Service Desk: The world's first chat-based ticketing experience for MSPs. Skip slow emails and calls—resolve tickets faster with in-app chat.
2. Service Desk Automation: Zero-click, hands-free ticket management. Build time-saving automations in minutes with a no-code, drag-and-drop workflow builder to automate ticket assignment, auto-replies, follow-ups, SLA checks, and auto-closing stale tickets.
3. Multi-Channel Support: First-ever multichannel ticketing experience for customers. Techs get flexible ticket management across desktop and mobile; end-users can seek support via Microsoft Teams, Mobile, Desktop, Web portal, and Email (Slack and Text Message coming soon).
4. Project Management: Simplify project management with conversations, task tracking, milestones, and invoicing all in one place, featuring real-time monitoring and team collaboration.
5. Billing & Contract Management: Automatically generate invoices by linking timesheets, contracts, and work logs for an efficient, swift, and hassle-free billing process.
6. Reports: Maximize efficiency and clarity for your MSP.
7. Timesheets: Intelligent tracking of every billable hour from every touchpoint with time entry verification.
8. Announcement: Instant notifications for MSPs to keep end-users in the loop about outages and maintenance using multi-channel alerts without the spam.
9. Helena AI: An AI-powered companion built inside DeskDay that helps techs draft replies, recommend solutions, analyze sentiment, and create resolution notes for faster response and effortless documentation in real time.
10. Mobile Service Desk: Take control of end-to-end ticket lifecycle management from mobile with ease.

Target Users: Built for small to mid-sized MSPs who want to scale fast, reduce tech workload, and deliver smarter, faster support.

Core Advantages: Unlike legacy PSAs that are slow, complex, and costly, DeskDay is chat-first, built for speed, simplicity, and AI-native automation, eliminating dated communication systems, bloated UIs, manual processes, and rigid contracts.

Integrations: Integrates with leading RMMs like NinjaOne, N-able N-central, and Level, as well as tools like QuickBooks with Hudu, Xero, Pax8, and more.

Pricing & Usage: Offers a free trial with zero setup fees and no long-term lock-ins. Most teams are up and running within a week with guided onboarding.

FAQ Information:

• DeskDay differentiates by being chat-first, built for speed, simplicity, and AI-native automation.
• Workflow Automation eliminates repetitive tasks in the Service Desk by automating ticket assignment, replies, follow-ups, SLA checks, and more—with zero manual effort.