Desku

Main Features & Characteristics

• One Unified Inbox: Manage every customer conversation across live chat, email, and socials in a single inbox.
• EVA – 24/7 AI Chatbot: Automates pre-sales, FAQs, and order-related queries. Features a drag-and-drop builder, available on web, social, and chat, fully branded & multilingual.
• AI Co-Pilot: An autonomous AI Agent powered by help docs, CRM, and chat history. Handles 50–70% of tickets autonomously, understands context from data, and matches tone and workflows.
• Livechat: Engage instantly with website visitors and convert more leads with a seamless, beautiful customer experience.
• No-Code AI Chatbot Builder: 24/7 available, drag-and-drop builder for effortless interaction automation, delivering support at the exact right moment.
• Knowledge Base: Empower users with easy knowledge base creation for self-service, reducing queries by 40%. Full team access, mobile optimized, and complete brand control.

Target Users

Built for support teams and small businesses, specifically tailored for SaaS and Ecommerce industries. Trusted by 500+ brands, from their first sale to scaling globally.

Core Advantages

• Respond 56% faster in the first year.
• Cut response time by 30 minutes on average.
• Boost loyalty by 90% with faster, smarter support.
• Reduce email volume by 30% within the first month.
• Affordable alternative to Intercom, Helpscout, Tidio, and Gorgias, offering a streamlined UI, advanced AI capabilities, and advanced features at a lower price.

E-commerce & Integrations

Access data from favourite Ecommerce apps directly in the inbox, including Shopify, WooCommerce, Shopline, and Ecwid. Supports messaging channels like WhatsApp, Telegram, Messenger, Instagram, and integrates with knowledge bases like Zendesk, Intercom, and Helpscout.

Migration & Onboarding

• Easily Migrate Your Data: Seamlessly move tickets, contacts, and conversations with one-click migrations from Intercom, Zendesk, Freshdesk, and more.
• Learn Desku in Under an Hour: Snappy video tutorials help teams go from zero to live in less than 60 minutes.
• Setup in a Snap: Onboarding Guide gets users up and running in a day.
• Contract Buyout Program: Switch without delay if stuck in a contract with another provider.

Pricing Information

Offers a free trial with no credit card required. Operates on a freemium and paid model.