Talk

Core Features & Characteristics

AI-Powered Inbox: The AI model suggests replies based on your knowledge base and external content sources, automatically improving over time as agents incorporate suggestions. Built-in voice and screen sharing give teams more ways to engage and answer problems faster.

Omnichannel Engagement: Communicate with customers at scale, regardless of channel or journey stage, without jumping between tools. Features include Proactive messaging (know who is online and initiate conversations or surface resources), Multi-channel messaging (consolidate messages from across channels into a single inbox), and Calls + screensharing (quickly answer questions with contextualized support).

AI-Powered Knowledge Base: Set information free with an integrated hub of help content manageable by anyone internally. Features AI automatic translations (write articles and translate automatically into supported languages) and Escalation (route users to agents if unresolved and record feedback to improve articles).

Custom AI Model: No generic AI here. Train a custom AI model on content from your website, help docs, app, and past tickets so messages are relevant and accurate. It just takes a few clicks to link content, and it instantly begins auto-generating relevant answers, fine-tuning and getting smarter over time.

Integrated CDP: Built on top of the customer data platform, allowing verification of users and providing a holistic view of who you’re talking to, with unified customer data surfaced in the Talk Inbox.

Target Users & Core Advantages

Primarily targets marketing teams, sales, and support teams. For marketing teams, it allows automating campaigns and routine interactions across channels while managing one-to-one conversations and staying aligned with other teams. The core advantage is that Talk is an AI-powered solution built into Ortto’s existing suite of marketing automation tools, CDP, and analytics. Teams don't have to learn multiple tool interfaces. Customer data is surfaced directly in Talk for complete context, enabled by GPT-4 with the ability to train a custom AI model for accurate, relevant answers.

Pricing Information

Start with a free 14-day trial. Simply sign up for a paid plan to access Talk. Every Ortto customer on a paid plan can access unlimited Talk seats until early 2024. After this date, the first seat remains free and all additional ones are $29 per seat. There are absolutely no feature gates.

Frequently Asked Questions

1. How can an omnichannel engagement platform help marketing teams? It allows them to automate campaigns and routine customer interactions across channels while managing one-to-one conversations and staying aligned with other teams, delivering a seamless experience.

2. What sets Talk apart from other omnichannel customer engagement tools? Talk is built into Ortto’s existing suite (marketing automation, CDP, analytics) so teams don't learn multiple interfaces; customer data is surfaced directly in Talk; enabled by GPT-4 and allows training a custom AI model for quick, accurate answers.

3. How do you train a custom AI model? Link to content like your website, help documentation, and app within the settings with a few clicks. It instantly begins auto-generating relevant answers and fine-tunes as you answer more inquiries.

4. How can I access Talk? Sign up for a paid plan. Unlimited Talk seats are available until early 2024. Afterward, the first seat is free, additional seats are $29/seat with no feature gates.