MARA

Main Features:

• Review Response: One central inbox for all reviews, works in any language, highest-quality AI replies, multi-user and multi-property use.
• Brand Voice: From day 1, MARA writes like you by training on existing review replies, or using MARA's best-practice AI.
• Smart Snippets: MARA knows your properties. Typical replies to frequent topics are automatically detected, answered correctly when present in a review, and MARA uses a different wording every time.
• Review Automation: Automate parts of the reply process, such as auto-responding to 4 or 5-stars without text, or human verification on pre-generated reply drafts.
• Review Analytics: Quickly get an overview of group performance, compare properties, dive deep into topics without hours of work, and get actionable insights in just 5 minutes.
• AI-aided Surveys: Collect more 5-star reviews with AI-aided review drafts written for happy guests to increase conversions. Configure survey routing to ask all guests or only happy ones.
• Review Widgets: Showcase stellar ratings on your website, show logos only from trustworthy OTAs, and increase website conversion rates for more direct bookings.
• Integrations & Extensions: Offers a Chrome Extension and MEWS Integration.

Core Advantages:

• Named Best Reputation Management Software 2025.
• Set up an account in just three minutes.
• Most personalized AI review software, achieving up to a 100% response rate.
• Saves time and brainpower; users don't have to start from a blank page.
• Generates individual responses to reviews in any language, making guests feel more valued.

Target Users:

• Hotels and businesses of all sizes, including over 2000 happy customers like JUFA Hotels, STAYERY, Edwardian Hotels, Moxy Hotels, and Leonardo Hotels.

Pricing Information:

• Offers a free trial, no credit card required.
• Pricing is based on the number of properties, with annual and monthly billing options:
  • Generator Plan: 60€/month/property (billed annually) or 75€/month/property (billed monthly). Includes Copy & Paste Review Response Generator and 200 answers/month, with additional answers at 0.35€ each. Does not include Review Inbox, Review Analytics, Surveys, or Brand Voice.
  • Inbox & Analytics Plan: 130€/month/property (billed annually) or 160€/month/property (billed monthly). Includes all features (Response Generator, Review Inbox, Review Analytics, Surveys, Review Widgets, Brand Voice) and 300 answers/month, with additional answers at 0.30€ each.