Albus

Albus is an AI co-pilot designed to help support agents instantly resolve complex customer queries. It searches through a company's internal knowledge (like Intercom, Confluence, Slack, or HubSpot) to help agents instantly find the information they need, allowing them to spend less time searching for answers and improve first-call resolution rates.

Main Features & Characteristics:

1. Contextual Deep Search: Goes beyond basic keyword matching. When a customer asks a complex question like, 'How do I avoid duplication during data import and sync?', Albus understands the context, searches for relevant information across all connected sources, and provides the exact answer.
2. Unified Search Across Apps & Docs: Connects with 50+ work apps, custom documents, and public URLs, creating a unified search experience for the support team.
3. Answers with Direct Source Links: Provides a direct link to the source material every time it answers a question, allowing users to dive deeper into the context and never wonder where the information came from.
4. Customizable Data Access & Permissions: Select specific files, folders, or pages, and exclude anything not wanted. Internal teams can also be created to ensure only the right people access the right information.
5. Quick Setup (<5 minutes): No complex configurations or long setup times. No need to centralize data or export information from apps. No labeling or predefined structure required. Simply connect relevant work apps and documents to get running.
6. Tap into Untapped Data: Makes sense of messy data sources like Slack threads, Notion scribbles, Confluence notes, Zendesk tickets, or random Google Docs, providing answers even from sources agents didn't know existed.

Target Users & Use Cases: Primarily aimed at support agents, IT helpdesks, HR helpdesks, and sales teams. Typical use cases include: resolving complex queries that take 2-3 days waiting for answers from product or tech teams; avoiding clicking through dozens of pages and files; eliminating doubt about whether information is up-to-date; cutting down onboarding time for new agents by answering complex queries in real-time, enabling them to handle real tickets from week one.

Supported Platforms: Works where agents work: use the Chrome extension while interacting with customers on support platforms, or simply @Albus in Slack or Microsoft Teams for internal communication.

Security & Privacy: SOC-2 Type II certified and ISO 27001 & 27701 certified. User data cannot be accessed by anyone and is not available to the GPT model for training.

Impact: Used by 400+ organizations, saves time daily for 11,280+ employees, and has answered 250,000+ questions. Testimonials highlight significant improvements in first response and overall resolution times, and a shift in team behavior where Albus becomes the first resource for questions.