Databerry

Main Features & Modules

• Custom AI Chatbot: Built on Generative AI models like GPT-4, supporting custom data imports to extend the knowledge base.
• Shared Inbox: Manage all customer conversations in one place, assign conversations to team members, and automate workflows.
• AI-Powered Email Support: Handle all emails through a convenient dashboard, with AI assisting in resolving issues faster.
• Conversational Forms: Build forms to collect user information in a conversational way that feels human.
• Function Calling: Extend Agent capabilities with function calling, allowing them to call custom API endpoints when needed.
• Lead Generation: Collect leads and gather customer data while providing a personalized experience.

Core Advantages

• Instant Query Resolution: Instantly resolves 80% of support queries, reducing the team's ticket volume.
• Trustworthy AI: Built-in safeguards provide precise responses that stick to the knowledge base, eliminating off-topic and misleading responses.
• Auto-Sync Datasources: Automatically retrains the AI chatbot when data is updated, ensuring real-time, accurate support.
• Multilingual Support: Outstanding multilingual support facilitating global business expansion.

Workflow

1. Import Data: Seamlessly ingest content from various sources including Notion, Google Drive, Zendesk Help Center, Files, and any public URL.
2. Customize: Setup Agent persona and goals. Customize to fit the brand.
3. Deploy: Add the chatbot to the website or existing tools in a few clicks.
4. Monitor: Monitor conversations across all channels and take over the AI chatbot when needed.

Integrations & Deployment

• Ensures omnichannel conversations across Embeddable Widgets, WhatsApp, Slack, Telegram, and more.
• Extensive integrations with WordPress, Notion, YouTube, Google Drive, Slack, Zendesk, Crisp, Zapier, Messenger, Shopify, etc.

Privacy & Security

• Founded in France, respecting user privacy. Data is encrypted in transit and at rest on secure servers.

Target Users

• Global businesses (like BNP Paribas, BCG, Klarna) looking to scale their teams without hiring, and teams requiring 24/7 automated customer service.