Question Base

Main Features

• AI Auto Reply: Searches across verified answer bank, docs, and integrations inside Slack to provide instant answers with precise quotation and source annotation. Average response time is 3.2s.
• Customizable AI Agent: Set tone of voice & behavior workflows, tailor answer style & sources per channel, deploy in public/private channels and DMs.
• Knowledge Management: Provides automation and resolution rates analytics, case tracking of unanswered questions, and AI learns new answers from chat, turning daily Q&A into a self-improving knowledge base.
• Escalation Workflow: Escalates complex queries to human experts.

Core Advantages

• Bridges the gap between communication and knowledge: 80% of employees prefer asking in chat over searching the wiki.
• Saves time and cost: Saves 6+ hours/week per internal expert and auto-answers 35% of repetitive questions. Prevents employees from spending 20-30% of their week searching for information, avoiding over $2M/year in lost productivity for a 1,000-person company.
• High Accuracy: Achieves a 4.8 answer score accuracy in a 30-day pilot.

Integrations

Integrates with Google Drive, Confluence, Zendesk, Intercom, Notion, Salesforce, Dropbox, Freshdesk, Hubspot, OneDrive, Jira, and SharePoint to answer directly from existing documentation.

Target Users

• Operations: Reduce repetitive questions in Slack.
• Knowledge Managers: Control precision of answers.
• IT: Slack native, integrates with the existing stack.
• Fast-growing enterprises: Solves information overload when channels multiply across products, markets, and departments.

Pricing

• Paid subscription at $8 / user / month.
• Includes AI generated & human verified content, search across enterprise solutions, knowledge management, and analytics.

Typical Use Cases

• Answering high volumes of product questions during new hire onboarding.
• Replacing manual copy-pasting from Confluence or Docs.
• Automatically generating FAQs from previously answered Slack questions.
• AI agent taking over routine support Q&A when staff are on vacation or sick leave.

FAQ

• What is Question Base?: A Slack native AI Answer Agent.
• Do you need Slack to use it?: Yes, it's built for Slack native workflows.
• Is data secure?: SOC 2 Type II Certified.