Support client
Lyro
Lyro is an AI Customer Experience Agent by Tidio that resolves customer service conversations end-to-end while keeping the experience human. Lyro is trained on your own website and FAQ content and answers questions based only on that knowledge, so replies stay accurate and on brand. When a question falls outside its scope, Lyro automatically hands the conversation off to a human agent with full context. What Lyro does: - Resolves repetitive tasks: refunds, order updates, subscription changes, and call bookings - Handles proactive support: troubleshooting, FAQs, and escalation - Drives revenue: upsell suggestions, lead qualification, and product recommendations - Speaks 45+ languages What makes it different: - Trained on your data; full control over tone, policies, and escalation via Guidance - Lyro Connect plugs into Salesforce, Zendesk, Intercom, Gorgias, or Tidio with no migration - 67% average resolution rate (highest in the industry); 50% guaranteed on premium plans - Implemented by a Professional Services team with white-glove onboarding - Compliant with SOC 2 Type 2, GDPR, CCPA, CPRA, AI Pact, and EU-US DPF
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Why choose Lyro?
Main Features & Characteristics:
- Automate repetitive tasks: Let refunds, order updates, subscription changes, and call bookings take care of themselves.
- Automate proactive customer service: Resolve common questions, troubleshoot issues, collect details, and escalate when needed without slowing down your team.
- Boost sales without extra headcount: Spot upsell opportunities, qualify leads, and guide shoppers with personalized recommendations.
- Natural experience: The AI agent understands context, adapts to your tone, and keeps every reply helpful and personal, giving customers an experience that feels human, not automated.
- Personalization & Multilingual: Personalize agents by shaping communication style and behavior; automate actions while keeping the chat conversational; hire AI agent that knows when to escalate; automate customer interactions in 45+ languages.
- Continuous improvement & Effortless implementation: Natively integrate the AI agent with the helpdesk you already use. Plug it in instantly and watch performance improve every day. Teach Lyro everything about your business, deeply integrate Lyro with your helpdesk, and coach Lyro to follow your processes and standards.
- Tailored AI made by humans: Get advanced AI agent without heavy implementation. Unlock guaranteed resolution rate and highest CSAT with Professional Services team. Get priority support over a private Slack channel, access white-glove onboarding and training, and pass the implementation to the expert team.
Target Users: Ecommerce businesses, enterprises looking to improve self-service resolution rates, businesses aiming to boost sales and qualify leads without extra headcount, and organizations needing integrations with helpdesks like Salesforce, Intercom, Zendesk, and Gorgias.
Core Advantages: Reliable, trustworthy, and human; fully operational within hours (compared to competitors' month-long timelines); 70% increase in self-service resolution (Cove case study); certified with SOC 2 Type 2, CCPA, CPRA, AI Pact, GDPR, and EU-US DPF for trust and security; easy to trust and quick to train.
Pricing Information: Offers a 'Start for free' option, paid tiers, and 'Talk to experts' for enterprise/contact-for-pricing solutions.
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