BeeHelp Assistant

Main Features & Characteristics: BeeHelp is a chatbot assistant powered by OpenAI (chatGPT) technology that engages and assists customers 24/7 with questions about products and services. It offers two response types: CLASSIC answers use OpenAI's semantic intelligence (embeddings) to accurately locate the FAQs from the user's collection that best answer the visitor; PROCESSED responses go a step further, requesting chatGPT to build a CUSTOM response tailored exactly to the visitor based on the classic answer found, saving the visitor effort. It supports multiple languages, with chatGPT responding correctly in the language the visitor asks. Users can create multiple independent question collections for different purposes or topics under one account, organized by categories. No website is needed as a dedicated page is provided, but it also supports embedding via three types of widgets (FAQ listing, search box, floating bubble) on existing websites.

Target Users:

1. Freelancers and entrepreneurs: Have a place where customers can receive answers 24/7.
2. Companies: Greatly reduce the time spent answering the same questions.
3. Government offices: Offer the best guide to citizens on administrative procedures, minimizing effort.

Core Advantages:

1. Improve user experience and satisfaction by receiving instant quality attention.
2. Reduce customer service workload, allowing focus on expanding and improving information.
3. Increase visitor time on the website and reduce bounces.
4. Increase conversions and sales by offering what visitors are looking for instantly.
5. Better understand what visitors are looking for by recording their questions.

Typical Use Process:

1. Open an account for FREE, no credit card required.
2. Add answers about products or services (up to 100 free FAQs).
3. Let clients ask questions using the provided page or embedded chat on your website.

Pricing & Plans:

1. FREE Plan: Free forever, add up to 100 FAQs, max 20 words per question, max 120 words per answer. Uses GPT3 to find FAQs, max 100 CLASSIC responses per day. PROCESSED responses not accessible.
2. PREMIUM Plan: Pay per use, no monthly fixes. Up to 10,000 FAQs, max 40 words per question, max 240 words per answer. CLASSIC responses cost 0.01 EUR for 100 answers; PROCESSED responses generated by chatGPT cost 0.01 EUR per answer. A daily consumption limit can be set; once exceeded, only CLASSIC answers are shown.

FAQ:

• Accuracy: Depends on the quality of the provided Q&As; requires a continuous curation process, especially in the first weeks.
• PDF Training: Currently cannot be trained through PDF documents or URLs; information must be added manually.
• Multiple Topics: Can be trained for single or multiple independent topics using different question collections.
• Languages: FAQs can be added in any language, and chatGPT responds in the visitor's language. The interface is available in English, Spanish, Catalan, French, and Portuguese.