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Main Products & Features:
- Lucy (Inbound): Answers all missed calls on your behalf, provides best-in-class conversational experience, real-time call summary via text, and bilingual capabilities. Ideal for busy professionals and small businesses.
- Alex (Inbound): Powered by leading-edge LLM & AI technologies (ChatGPT), handles FAQs, qualifies inbound leads, manages appointments (making, cancelling, rescheduling), and dynamically routes calls to individuals or departments. Ideal for teams of 10-50.
- Sam & Lou (Outbound): Conduct outbound calls for follow-up and payment reminders, follows up customers, retrieves missing documents, helps complete transactions, and offers multi-channel communication. Ideal for medium sized businesses.
- Custom AI Agent: Tailored solution to suit business needs, meeting the highest global privacy and security standards with ISO 27001, SOC 2 certifications, GDPR, and HIPAA compliance. Ideal for medium-large sized businesses.
Core Features & Advantages:
- Scale effortlessly: 100 or 100k calls, the AI can handle any volume.
- Multichannel engagement: Send text messages and emails before, during, or after the call.
- Multilingual support: The AI can speak all languages to offer support in the customer's choice.
- On-brand experience: Choose from a library of premium voices and give the AI its own personality.
- Seamlessly integrate: Works with existing CRM solutions and call centre technology.
- Better data: Get call transcripts, call summaries, and insights in real time from every conversation.
Key Use Cases:
- Answer FAQs 24/7 with ChatGPT powered Voice AI.
- Capture leads and increase appointment bookings on the spot.
- Follow up missing documents and incomplete applications to speed up the process and maximise conversion.
- Expand service hours, not headcount, offering 24/7 support outside of work hours.
- Proactively reach out and engage to remind customers of upcoming payments/appointments or share critical updates.
- Scale customer service operations effortlessly.
Operational Metrics: 3 Million minutes of AI-human conversations processed in the past 12 months; 82% of end users reported a positive experience; 1200% ROI for membership renewals in a single campaign.
Pricing Info: The page does not list specific pricing; users need to 'Request a demo' to get in touch for pricing details.
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